Our slogan AO Smith slogan
Through research, look for a better way. / Through Research, a better way
AO Smith philosophy
A clear-eyed pursuit of quality
An abiding belief in technology
An unwavering set of business ethics
A fearless commitment to change
A commitment to its employees
AO Smith Values
Strive for profit, strive for development, Achieve profitable growth
Emphasis on scientific research, continuous innovation, Emphasize innovation
Obey the law and keep the reputation, Preserve a good name
Be a good place to work
Protect the environment and benefit the community, Be a good citizen
Values Recognition Program
Our value promotion activities, which we started in 1998, have become one of the company's prominent and popular activities. One of the important reasons why a value-driven activity is so popular is that it fully appreciates behaviors that integrate company values into work, such as providing quality customer service, participating in public welfare activities to reward society, and improving procedures to help companies increase productivity and efficiency. Every employee can participate in nominating colleagues around you ... Thanks to your nomination participation, we have awarded hundreds of employees from 33 regions for value-driven rewards over the past 9 years.
Customer Satisfaction Award
We are certain individuals or teams who have made outstanding achievements in product quality, customer service, skills training, etc., and exceeded customer expectations.
Product Innovation Award
We are definitely employees and teams who have made outstanding contributions in participating in the research and development of new products and marketing, and also individuals or teams that improve existing products to meet market needs. The nominated new or improved product must be successfully developed or improved during the year and brought to market.
Environmental Contribution Award
We recognize employees who have made outstanding contributions in preventing environmental pollution or reducing waste emissions. The nominated environmental behavior emphasizes conscious voluntary rather than government behavior.
Public Welfare Participation Award
We are definitely individuals or teams who invest time and energy in benefiting the community and participating in charity activities. However, employees who work for company-sponsored social service agencies are not eligible for nomination.
Management Process Improvement Award
We definitely have employees and teams who have contributed to the improvement of management and accounting systems, information technology, logistics and other management processes.
Production Process Improvement Award
We are definitely individuals or teams who have made improvements in processes such as manufacturing, transportation and distribution, including improving quality, increasing efficiency, reducing waste, solving bottlenecks or introducing new processes.
Workplace Safety Award
We are definitely individuals and teams that contribute to the creation of a secure factory. Such as installing new protective devices for equipment to reduce accidents, and proposed improvements to eliminate potential hazards in the work area. The nominated security behavior emphasizes voluntariness.
In Meiying Water Heater Company, in order to create a good communication atmosphere and make the work communication between people more professional and efficient, all employees who entered the company arranged to participate in a training course entitled "Creating a cooperative atmosphere with basic principles" . This training tells employees the "Five Basic Principles" for communicating with people around them in the daily work advocated by American Eagle Water Heater. After years of continuous implementation, these five principles have become a very important code of conduct for employees in daily affairs, and have become a consensus of everyone. These five basic principles are:
Right on the behavior, not the person;
Respect people's self-confidence and self-esteem;
Maintain constructive relationship with others;
Take initiative to make things better;
Lead by example.
At American Eagle Water Heater, every employee will serve their colleagues as if they were serving customers. This is the "Internal Customer Service" (ASTAR) advocated by American Eagle Water Heater. Through increasing internal service awareness and continuous communication, our company operates more efficiently. We will conduct an ASTAR survey of each department and continuously improve the quality of our internal customer service through analysis of the survey results. These options include: